Terms & Conditions

Quotations | Prices | Orders | Payments | Shipping | Cancellations | Returns

Terms & Conditions

Order Quotations

Any order quotation in whatever form given to the purchaser is given to these terms and conditions. The order quotation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All order quotations are intended only for purchasers with U.S. or Canada shipping address. The validity of any order quotation shall expire next day after the date of its issue.

Prices

All prices shown are in U.S. Dollars (USD). All prices shown are wholesale; do not include shipping, handling fees, taxes, duties, customs brokerage charges and import or export fees. Separate charges will be shown for shipping, handling fees, taxes, duties, customs brokerage charges and import or export fees. Prices are subject to change without notice. We shall have the right to refuse or cancel any orders placed for item listed at the incorrect price. We are not responsible for typographical errors.

Orders

To place your order, send an email to us.sales@dehumidifiers-hvac.com with the subject “Approval for Order #”. Your approval confirmation email does not signify our acceptance of your order, nor does it constitute confirmation of your offer to buy. We reserve the right at any time after receipt of your approval to accept or decline your order for any reason. We reserve the right at any time after receipt of your approval, without prior notice to you and for any reason, to cancel the order. We reserve the right at any time after receipt of your approval, without prior notice to you and for any reason, to supply less than the quantity you ordered of any item. Order confirmations are provided for all orders.

Payments

All payments must be made in U.S. Dollars (USD). All Payments will be made by Wire Transfer or some other prearranged payment method. Payment must be received prior to acceptance of your order. Orders are not binding until its acceptance. Purchaser agrees to pay interest on all past-due sums.

Shipping

We ship orders to most addresses in the 48 continental states, U.S. We ship order to most addresses in the 10 Canadians provinces. We do not ship orders to Alaska, Hawaii, Puerto Rico or U.S. territories. We do not ship orders to Canada’s territories. We do not ship orders to P.O. Box addresses. We do not ship orders to remote and underpopulated areas. Shipping charges are calculated based on weight and shipping address. We are free to choose the appropriate carrier for your order. Shipping charges do not include lift gate, inside delivery or residential delivery. If applicable, additional shipping charges will be invoiced. All refused shipments will be charged return shipping. Shipping method is determined by size and weight of each item. Items may ship independently, by different methods, even if ordered together.

Lead Times

All lead times shown are estimated in business days, based on regular operational capabilities. The estimated lead time for each item will be advised on the order confirmation. Order confirmations are provided for all orders. We will not be responsible for delays due to events of any kind, including shortage, strikes, failures or acts of God.

Transit Times

All transit times shown are estimated in business days, based on regular operational capabilities. The estimated transit time for each order will be advised on the order confirmation. Order confirmations are provided for all orders. Due to export and import processes we cannot advise a date for arrival. We will not be responsible for delays due to events of any kind, including shortage, strikes, failures or acts of God.

Cancellations

To cancel your order, send an email to us.sales@dehumidifiers-hvac.com with the subject “Request for order cancellation #”. Your email request for order cancellation does not signify our acceptance of your cancellation request, nor does it constitute confirmation of your offer to cancel the order. We shall be under no obligation whatsoever to accept any cancellation of an order. We reserve the right at any time after receipt your cancellation request, without prior notice to you, to supply all or less than the quantity you ordered of any item. We have sole and complete discretion to accept or reject each cancellation request. If we accept your cancellation request an order cancellation confirmation will be issued. Cancellation policy: Cancellation fee of 25% of order’s total value for cancelled order within 5 business days from the order confirmation; cancellation fee of 50% of order’s total value for cancelled order within 10 business days from the order confirmation; cancellation fee of 100% of order’s total value for cancelled order within or after 15 business days from the order confirmation.

Returns

To return your order, send an email to us.sales@dehumidifiers-hvac.com with the subject “Request for order return #”. Your email request for order return does not signify our acceptance of your return request, nor does it constitute confirmation of your offer to return the order or item. We shall be under no obligation whatsoever to accept any return of an order or item. We have sole and complete discretion to accept or reject each return request. If we accept your return request a return authorization will be advised. Returns will not be accepted without a return authorization. We will not be responsible for return shipping cost and risk of loss for the items being returned. All returned items must be shipped in original packaging, unused and in resalable condition. All returned items will be inspected; we reserve the right to refuse credits on damaged, misused or non-resalable items. Return policy: If the returned items are accepted, a return fee of 25% of item’s total value shall be imposed and a credit memo will be issued toward future purchases only.

Limited Warranty

We warrant that any items sold will be free from defects in materials and workmanship under normal use for a period of one (1) year, from the date of shipping. During the warranty period we will repair, or at its option, replace components that proven to be defective and return the item to the purchaser. We reserve the right to decide where warranty repairs are to be carried out. The purchaser has the responsibility to diagnose and/or make minor adjustments and reimburse the authorized service for any repair not covered by the terms of this limited warranty. If appearance imperfections are noted on an item at time of arrival the purchaser must advise us without delay. The purchaser has the responsibility to return the complete unit to be repaired or defective component to our authorized service. This limited warranty extends only to the original purchaser of the order. This limited warranty applies only when the items are installed and operated in accordance with installation, operation and maintenance manuals. Failures caused by accident, modifications, abuse, misuse, misapplication or corrosive atmosphere are not covered. This limited warranty may not be altered, varied or extended. The liability as provided under this limited warranty is strictly limited to repair or replacement of the item. In no event we shall be liable for any consequential or incidental damages to any person or entity, whether or not occasioned by our negligence, including without limitation, personal injury or death, damage for loss use, property damage, lost profit or other loss. Some states or provinces do not allow limitations on implied warranties so these limitations might not apply to you.

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